Lyreco Online
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1. What is Lyreco Online?
Lyreco Online is a Business-to-Business electronic procurement solution for all our purchasing customers.
We want to value-add your business by:
1. providing a streamline paperless solution to your procurement needs
2. increase your procurement efficiency with customisable electronic approval business logics
3. increase your procurement transparency with on-demand reports generation
4. improve your cost control capabilities with budget limits and ordering limits

2. How to setup an account with Lyreco Online?
Setting up an account is easy if you are already purchasing from us regularly.
Email your request to sg.support@lyreco.onmicrosoft.com with the below information
1. Company Name
2. Your Name
3. Direct Line or Handphone
4. Your Email

Depending on your company setup, sometimes your request to have a login will require approval from your administrator. In this case, we will forward your request to your administrator.

If you happen to know your administrator, you may send your request to him/her as well, your administrator will follow up with us thereafter.

3. How do I reset my password?
On the top right of the site, click 'Forgot Password', and key in your email. This will reset and send you your userid and a new password.

4. What if I forget my userid?
On the top right of the site, click 'Forgot Password', and key in your email. This will reset and send you your userid and a new password.

5. What is RFQ?
RFQ stands for Request for Quotation. We have design our system with a Business-to-Business model in mind and hence spend control is an important factor. Users in our system are only allowed to buy items from a subset of our product library, which we call this subset a Customised Catalog. For items that the user cannot buy, they can RFQ this item. When a user RFQ an item, it will send this request to our respective CSO who will quote you with our best price. We will then email back to you the prices and Carbon Copy this email to your administrator for approval. Once the administrator approves this pricing, we will upload this product to your Customised Catalog.

6. How to do a RFQ?
Search for the items at the top of our site using the option
'Search Everything'(important step), this will list out products that 12hub is providing. Click 'RFQ' to add it into the RFQ Cart. Click 'Send RFQ Request' to submit to us.

7. Why are there no prices on your website?
The items you want to buy might not be in your Customised Catalog. Please RFQ this item so we can quote you. Only upon approval of the price from you, then we will upload to your catalog for purchasing.

8. What is a Customised Catalog?
This Customised Catalog can be a list of items that we have quoted you and agreed upon. Or it can be a small list of items from this contract list. For eg, Company A has a contract list to buy from, which they call ABC Contract Catalog. Under this ABC Contract Catalog, there is a subset called the ABC Pantry Catalog, which consist of only pantry items. So is up to your company to setup as many Customised Catalog as possible for your users.

9. How do I access my Customised Catalog?
Your Customised Catalog are available on the left menu panel of our website. It can be only a single catalog or multiple catalogs depending on whether you have access to buy from this catalogs.

10. How do I search for an item in my catalog only?
At the top of our website, on the right of the Search Bar, select the the option "Search My Catalog" and click Search

11. How do I search for items from everything Lyreco is supplying?
At the top of our website, on the right of the Search Bar, select the the option "Search Everything" and click Search

12. What if the item is not in your website at all?
Email us the description of this item to sg.support@lyreco.onmicrosoft.com , if the item is within our procurement capabilities, we will source for it and follow up with you.

13. Can I enter my own Purchase Order (PO) number?
Yes. There is an optional text field for you to key in when you checkout. Additionally, all our orders have their unique tracking number.

14. Can I see all the prices for all the products in your website?
No. Our prices are different for each companies. And we believe there is no one price that caters to all our clients, since different companies buy at different volumes.

15. What kind of reports can your system generates?
Detail consumption reports ( like who buy what, when they buy, how much they buy and approved by who )
Summary reports (like how much pantry consumption for Department A? or how much toner is consumed by Cost Center 123)
You can further filter reports by cost center and department.
All our reports can be exported to Excel format for your charting purposes.

16. Are there User Guides for Requestors and Approvers?
Yes. You can download them after you login when you click 'Help' link on the top left corner of our website.

17. How long do you keep our transactions data?
We will not delete any transactions data unless the company required us to do so. We keep them permanently in our data center.

18. What if my billing address is not inside? Can I add my own billing address?
We prefixed your company's billing addresses for better control so that not everyone can bill to any company. Email us the billing address you want to add or add it in your comment in your next order, we will verify it first and amend it accordingly.

19. Can I have multiple shipping addresses? Can I key in my own shipping addresses?
Yes. You can do both.